The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Please carefully read the listing description for instructions on proper measuring- especially for suspenders.
Yes I giftwrap- $4.00 I will wrap with professional grade paper- either blue or green, and add a handwritten note with your message. (tell me in the comments what you want it to say)
I can customize many of my items- convo me with your idea!
Order my "Rush Order" listing to expedite your items. The rush order moves yours to the front of the queue to get made next. (Without a Rush, orders get made in the order they were received, regardless of shipping choice.) You can put this on the same order as your other items.
Also, choosing "priority shipping" at checkout will speed up your delivery.
Since suspenders are custom made to your color and size choices, I will accept exchanges if the sizing isn’t right. You are responsible for shipping costs but I will happily make you a different size. Please measure using my instructions on the listing.
I am unfortunately not responsible for items that I have made and shipped and that the post office has lost. Contact me for a 50% refund - we both lose when a package goes missing. It doesn't happen often but now and then it will happen.
If you entered the wrong address, there is nothing I can do for you, sorry. I suggest writing a letter to the current occupant of the address and asking them to forward your package.